347 N 35 St.

Omaha, NE 68131

02/15/04

Human Resources

Computer Repair Position

Omaha, NE

Dear Human Resources

I am writing you in concern to the computer repair position that I learned about from Nancy Hewitt at ITT TECHNICAL INSTITUTE. My knowledge related to electronics and computers consist of, Computer programming, AC/DC, communications 1-2, electronic devices, customer service skills, computer upgrading, problem solving and networking.

I have extensive computer service skills, and my past experience with computer service has been 2 plus years of troubleshooting, repairing, upgrading computers. Also my experiences in working with electronic devices of all kinds include knowledge I have learned while attending ITT Technical Institute is excellent. Working with resistors, diodes, AND gates, NOR gates, circuit boards, and that is just to name a few things.

I look forward to hearing from you to setup a time that we can further discuss this position. Thanks for taking the time to consider me for the position.

Sincerely

Tyrone Shields

Enclosure: Resume

TYRONE SHIELDS

347 N 35 St.

Omaha, NE 68131

(402) 344-8041

[email protected]

CAREER OBJECTIVE

To obtain a Computer/Electronic Technician position to utilize my knowledge in AC/DC, Electronic Devices, Computer upgrading, Customer service, Networking, and Computer Programming.

EDUCATION

ITT Technical Institute, Omaha, NE

Associates Degree in Computer Electronic Engineering Technician

September 2004

SKILLS

Diagnosing

• Resolved what was wrong with cable Television.
• Improved quality of picture reception.
• Decided which devices were best to use.

Computer Hardware

• Built a computer extension cable.
• Increased the speed of a computer.
• Developed an external computer drive.

Creating

• Updated the HTML of web pages.
• Maintained the number of visitors.
• Forecasted the number of visitors.

WORK EXPERIENCE

Sales Associate Electronic Technician

Sears ? Omaha, NE Scantron Service Group, Omaha, NE

11/02 ? Present 04/04 ? Present

Teleresearch Rep. Sales/Customer Rep.

InfoUSA ? Omaha, NE TTS Marketing, Omaha, NE

07/03 ? 03/04 07/01 ? 01/03

Human Resource Intern Customer Service Rep.

Union Pacific Rail Road ? Omaha, NE ClickDot Care, Omaha, NE

09/98 ? 01/01 03/03 ? 07/03

REFERENCE

References available upon request.